To place your order, please refer to our shop finder page. If you enter your postcode it will give you details of your nearest chilli penguin stockist.
If you find there is no one within a 25 mile radius by all means email or telephone, it may mean there is new stockist who does not have a display area ready yet or it is an area covered by an approved installer who does not have a showroom.
All domestic stove installations must be carried out by a HETAS registered engineer or inspected by a Building Control Officer. Be aware that the Building Control Inspection will involve a fee and the installation will probably need inspecting at more than one point during the process as so much of the work is out of sight on completion.
Most of our stockists will be able to offer you a survey to advise about the choice of stove and the installation requirements and options in your property. They will be able to offer you a quote for their own in-house fitters to do the work or refer to a recommended HETAS fitter locally. We strongly advise that you use HETAS FITTERS THAT ARE PERSONALLY RECOMMENDED. Please refer to the HETAS website for further details, see Local Hetas installer page.
Once you confirm your order through one of our stockists, we will be able to give them an expected delivery date. Chilli penguin stoves are made to order so there will be a wait for delivery. This will vary, depending on the time of year, between 2-6 weeks. They are delivered by a pallet courier to our stockists. All the stoves are extremely heavy (approx. 100kg / 220lbs) and cannot be handled by one person.
Replacement and maintainance items can be ordered through your local stockist or directly. If ordering direct from us, when it is a heavy item or a paint aerosol there will be a courier charge. Smaller items can be send Royal Mail at cost. If you order through a stockist they may have the item in stock or be able to add it to a larger order.