7 Year Guarantee

Our 7 year guarantee covers all stoves with the exception of the Chilli Billie.

 

The Chilli Penguin guarantee covers the items listed below plus the construction and workmanship if purchased from one of our approved stockists. The assembly, installation and operation of the stove do not come under our direct control so are not included in the guarantee. You are advised to take these matters up with your approved stove supplier or accredited installer.

 

ITEMS COVERED

The steel body, the handles and the grate.

 

ITEMS NOT COVERED

Those items that are considered service items. These include; door seals, firebox linings, door glass, ash pan, operating tools and gloves.

 

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

 

The whole of the guarantee is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of  purchase.  

 

The guarantee is invalid if you do not purchase your stove from an approved Chilli Penguin stockist.

 

You should retain your proof of purchase in order to validate your guarantee. You will need the serial number of the stove, the name of the approved stockist and your receipt with the shop name on. We suggest you enter these details in the back of your installation manual.

 

Chilli Billie Guarantee

The Chilli Billie is guaranteed for one year. 

 

The Chilli Billie guarantee covers the items listed below plus the construction and workmanship if purchased from one of our approved stockists. The assembly, installation and operation of the stove do not come under our direct control so are not included in the guarantee. You are advised to take these matters up with your stove supplier or accredited installer.

 

ITEMS COVERED

The steel body and the grate.

 

ITEMS NOT COVERED

Those items that are considered service items. These include; door seals, firebox linings, door glass, ash pan, operating tool and gloves.

 

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

 

The guarantee is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of  purchase.

 

The guarantee is invalid if you do not purchase your stove from an approved Chilli Penguin stockist

 

You should retain your proof of purchase in order to validate your guarantee. You will need the serial number of the stove, the name of the approved stockist and your receipt with the shop name on. We suggest that you enter these details in the back of your installation manual.

Chilli Penguin Stoves

 

email: stoves@chillipenguin.co.uk

 

Tel:    01758 721 247

mob:  07818 442 108

 

You can also use our contact form

Opening Hours

Monday - Friday09:30 - 05:00

 

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